Let’s get your tank back on course.
Most FISH data lives only on your iPhone, so include the app version, iOS version, tank type, and the screen where something went wrong. Never send an Apple password, API key, full transaction ID, or unnecessary personal information.
Contact FISH support: calms-sensory9e@icloud.com. We usually respond within three business days.
Common questions
Why is FISH suggesting a water change?
Open the tank’s Today view and expand “Why this plan.” FISH separates measured emergencies from planning estimates and lists the readings, livestock load, filter condition, test age, and maintenance history that affected the result.
Can FISH diagnose or medicate a fish?
No. Symptom triage helps you test water, improve immediate conditions, record observations, and decide when to seek qualified help. It deliberately does not diagnose disease or calculate medication doses.
How do I restore FISH+?
Open You → FISH+ → Restore Purchases while signed in to the same Apple Account used for purchase. If entitlement does not return, confirm the subscription is active in Apple’s subscription settings and try again.
How do I delete my data?
Open You → Data → Erase all local data. FISH does not require an account. Deleting the app also removes its local database, subject to backups you manage through Apple.
The advisor is unavailable
Your deterministic care plan remains available offline. Check that FISH+ is active, restore purchases, and try later. The AI allowance is limited to three successful requests per UTC day.
Urgent animal welfare
For gasping, collapse, rapid losses, suspected poisoning, or measured ammonia or nitrite, follow the in-app emergency steps and contact a qualified aquatic veterinarian or experienced local aquarium specialist. FISH support cannot provide emergency veterinary care.